CANADA  

You can return or exchange eligible items within 30 days of delivery date. We reserve the right to deny a refund if returned merchandise does not meet our requirements.

  • Full-price and sale items in original condition, with all tags attached, can be returned for a full refund or exchanged within 30 days of the delivery date.
  • Final-sale items cannot be exchanged or returned at any time.
  • Worn or altered items cannot be returned or exchanged.

FIORI, POLICE & OBAKU ITEMS PURCHASED AT OTHER LOCATIONS

  • Items purchased at a department store merchandise can be returned only to that store and cannot be returned to Fiori Canada Inc.
  • Items purchased at fioriwatches.com can be returned only at fioriwatches.com and cannot be returned to a department store merchandise.

EXCHANGES AND RETURNS

Exchanges and return are free of charge within Canada. You need to reach us at orders@fioriwatches.com and refer to your order number on your packing slip or order confirmation email. Fiori Canada Inc. will provide you return authorization number.

INTERNATIONAL RETURNS

See details at International Returns

SHIPPING ERRORS OR DAMAGED PRODUCTS

In the event that we processed an order incorrectly or you receive a damaged or defective item, we will gladly replace it or accept it for a full refund at our expense. Fiori Canada will provide a prepaid label to expedite the return for orders shipped within Canada. To receive your shipping label and arrange to replace your product, please contact Fiori Canada Inc. Customer Service by e-mail to orders@fioriwatches.com or by phone toll free Canada and U.S.A. only 1-866-333-9491.

Fiori Canada Inc. customers using a third-party shipping service are responsible for any duties, taxes and shipping costs that may occur. Fiori Canada Inc. is not liable for any damages from a third-party shipping service.

REFUNDS AND CREDITS

You'll receive your refund in the original form of payment. Once we receive your return, we will process your refund within 14 days and send you an email confirmation. Your bank may require additional time to post this transaction to your account.

SHIP YOUR RETURN

Customers must cover the cost of return shipping. Shipping return charge are calculated based on the size, weight and distance.

RETURN POLICY

You may return new, unused merchandise only. We will apply a full refund on merchandise only. Shipping fees are not refundable.

Instruction

REFUND POLICY

You'll receive an email confirmation once we receive your return, and you can expect your refund within 14 days - issued in the form of the original payment. Please allow 1 to 2 billing cycles for your account to be credited.

ADDITIONAL SHIPPING DETAILS

We will ship orders to the address you indicate as long as it meets the address requirements at checkout. Upon delivery of your items to the carrier, you assume risk of loss as well as ownership of items purchased through the website, and you are responsible for filing any claims with the carrier for damaged and/or lost shipments. If you refuse delivery of your order, it will be returned to our warehouse and you will receive a refund for the merchandise and tax paid. Shipping charges are non-refundable.

U.S.A. & INTERNATIONAL SHIPPING AND RETURNS

We are proud to ship to more than 30 countries around the world.

SHIPPING METHODS & CHARGES

We have partnered with Canada Post for international order processing.

We offer one method for international order: Canada Post

Shipping charges are calculated based on the size, weight and delivery location of your order - you will see an estimate only after you begin the checkout process.

Please note:

  • Orders are usually packed and ready to ship in 1 to 2 business days.
  • Business days are Mondays through Fridays.
  • We do not treat any orders during Canadian Holidays
  • International shipments are subject to customs clearance procedures, which can cause delays beyond original delivery estimates. We make every attempt to minimize the potential impact of customs delays.

DUTIES & TAXES

  • Duties and taxes vary by country of destination - based upon the laws and regulations of the country to which the order will ship.
  • All shipping charges, duties, taxes and brokerage fees are the responsibility or the customer.
  • In the event that your order is undeliverable, or if you refuse delivery of your order, you will be responsible for payment of all duties and taxes. Shipping charges, duties and taxes are non-refundable for undeliverable or refused shipments. Upon receipt of the refused delivery, a refund will be issued for the item(s) only.
  • If you are returning a purchase, you may be eligible for a refund of all or a portion of the duties and taxes. Contact your local customs office for information.

ITEMIZED FEES IN INTERNATIONAL SHIPPING COSTS

Your fully landed cost quote may include the following charges:

  • Freight: transportation costs incurred by the carrier
  • Fuel: the additional charge incurred by the carrier to account for an increase in fuel charges (percentage of freight)
  • Insurance: the amount for insuring the package
  • Duties: the amount charged by the country for an individual item
  • Taxes: the Value Added Tax (VAT) charged by the country
  • Brokerage: the amount charged by the broker to clear customs
  • Disbursement: the amount the carrier charges to disburse the costs to the country
  • Other Fee(s): the transaction fee and any additional costs that may be incurred (e.g., rural-area charges, extra fees for a particular country, etc.)

USERS OUTSIDE OF CANADA

Fiori Canada Inc is hosted in Canada and is intended for and directed to users in the Canada. If you are accessing the website from the European Union, Asia, Middle East or any other region with laws or regulations governing personal data collection, use, and disclosure that differ from those of the Canada, please be advised that through your continued use of the website, which is governed by Canadian. law, this Privacy Policy and our Conditions of Use, you are transferring your personal information to Canada and you consent to that transfer.

INTERNATIONAL RETURNS

You can return eligible items within 30 days of the delivery date. Customers must cover the cost of return shipping. Shipping return charge are calculated based on the size, weight and distance.

RETURN POLICY

You may return new and unused merchandise only. We will apply a full refund on merchandise only. Shipping fees are not refundable.

Instruction

REFUND POLICY

You'll receive an email confirmation once we receive your return, and you can expect your refund within 14 days - issued in the form of the original payment.

ADDITIONAL SHIPPING DETAILS

We will ship orders to the address you indicate as long as it meets the address requirements at checkout. Upon delivery of your items to the carrier, you assume risk of loss as well as ownership of items purchased through the website, and you are responsible for filing any claims with the carrier for damaged and/or lost shipments. If you refuse delivery of your order, it will be returned to our warehouse and you will receive a refund for the merchandise and tax paid. Shipping charges are non-refundable

CANADA AND QUEBEC HOLIDAY

2019

    • New Year's Day: Tuesday, January 1, 2019
    • Good Friday: Friday, April 19, 2019
    • Easter Monday: Monday, April 22, 2019
    • Quebec national Holiday: Monday, June 24, 2019 (Quebec only)
    • Canada Day: Monday, July 1, 2019
    • Labour Day: Monday, September 2, 2019
    • Thanksgiving Day: Monday, October 14, 2019
    • Christmas: Wednesday, December 25, 2019
    • Boxing Day: Thursday, December 26, 2019

 

 

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